Answers on product, billing, and compliance

A: OrifoneAI is an AI-powered voice automation platform for customer support teams. It handles inbound calls, routes them intelligently, transcribes conversations in real time, and schedules consent-based follow-up callbacks — so your team spends less time on repetitive calls and more time on work that matters.

A: No. OrifoneAI never places outbound calls without explicit prior consent from the recipient. All outbound interactions are triggered only after a customer or contact has provided verified written consent. Our platform enforces this at the system level — it is not possible to initiate an outbound call through OrifoneAI without a consent record on file.

A: Yes. OrifoneAI is designed to be TCPA compliant by default. Our platform includes built-in consent tracking, Do Not Call (DNC) list enforcement, and a full audit trail of every consent record. Customers using OrifoneAI for outbound callbacks are responsible for obtaining consent from their contacts before those contacts are enrolled in any follow-up sequence.

A: OrifoneAI currently supports English and Spanish with natural-sounding voices and culturally appropriate conversation flows. Additional language support is on our roadmap.

A: All calls are recorded and stored with AES-256 encryption at rest and TLS 1.2+ in transit. Recordings are retained for 90 days by default, after which they are permanently deleted. Enterprise customers can configure custom retention periods. Customers in regulated industries (healthcare, finance) can request a data processing agreement.

A: Yes. OrifoneAI is suitable for health and wellness businesses including dental clinics, physiotherapy practices, and wellness studios. We handle appointment booking and inbound support calls with encrypted, secure data handling. Note: OrifoneAI is not currently HIPAA certified. If your business handles protected health information (PHI), please contact us at support@orifone.ai to discuss your requirements before signing up.

A: Most customers are live within minutes. You configure your agent, connect a phone number, and OrifoneAI handles inbound calls immediately. No coding required for standard deployments.

A: OrifoneAI offers three plans: Starter (free), Growth ($97/month), and Pro ($247/month). All paid plans are billed monthly with no long-term contract required. See our pricing page for a full feature breakdown.

A: Yes. The Starter plan is free with no credit card needed. Paid plans include a trial period — you will be notified clearly before any charge is made, and you can cancel at any time before the trial ends without being billed.

A: For paid plans, your first charge occurs at the end of your free trial period. You will receive an email reminder 3 days before your trial ends. After that, billing is monthly on the same date each month.

A: Yes. You can cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period — you will retain full access until then. We do not charge cancellation fees.

A: Monthly plans are non-refundable for the current billing period. If you are on an annual plan and cancel within 30 days of purchase without having substantially used the service, you are eligible for a prorated refund. To request a refund, contact support@orifone.ai.

A: We accept all major credit and debit cards (Visa, Mastercard, American Express). All payments are processed securely through our payment provider. We do not store your card details on our servers.

A: Your account data, call recordings, and transcripts remain accessible for 30 days after cancellation. After 30 days, all data is permanently deleted from our systems. You can export your data at any time before deletion.

A: Please contact our support team at support@orifone.ai before filing a dispute with your bank or card provider. We resolve billing issues quickly and can issue refunds where applicable. Filing a chargeback without contacting us first may result in account suspension.

A: All call recordings and transcripts are encrypted at rest using AES-256 and in transit using TLS 1.2+. We enforce role-based access controls and multi-factor authentication across the platform. Call data is retained for 90 days and then permanently deleted. You can request deletion of your data at any time by contacting support@orifone.ai. We do not sell or share your data with third parties.

A: All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We use role-based access controls, multi-factor authentication for all staff, and conduct regular third-party security audits. Our infrastructure is hosted on enterprise-grade cloud providers with 99.9% uptime SLAs.

A: No. We do not sell your data or your customers data to third parties. Data is shared only with subprocessors required to deliver the service (listed in our Privacy Policy) and only under strict data processing agreements.

A: Please email support@orifone.ai to report any suspected vulnerabilities. We follow responsible disclosure practices and aim to respond within 24 hours.