Consent Management Guide

This guide helps business customers collect and maintain valid TCPA consent before using OrifoneAI for outbound AI calling.

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What counts as valid TCPA consent

Prior express written consent (PEWC) is the standard you should plan around.

For outbound AI calling, you generally need prior express written consent from each recipient where required by TCPA and related FCC rules. Consent must be clear, affirmative, and tied to the purposes of your outreach.

You should store the exact disclosure that was shown to the recipient and the date/time consent was given.

Acceptable consent collection methods

Use clear, non-prechecked opt-in flows.

Web forms with clear disclosure before consent is recorded.
Signed agreements that include the required disclosure language.
Opt-in checkboxes (NOT pre-checked) with a link or text describing what the recipient agreed to.

Consent disclosure you can copy

Example wording. Customize to your business and outreach purposes.

I agree that OrifoneAI (and/or companies acting on our behalf) may contact me at the phone number provided using an automatic telephone dialing system and/or AI voice messages for the purpose(s) described at the time of consent. I understand that I may revoke this consent at any time by following the opt-out instructions provided during calls or by contacting the business listed below.

Keep this disclosure (or the exact version shown) with your consent record.

How to store consent records

Store enough information to prove what was shown and when.

Date and time consent was collected
IP address (or other identifier used for consent capture)
Exact disclosure text shown to the recipient
Where/how consent was collected (form name, checkbox label, agreement ID)
Recipient phone number(s) that consent applies to

How to honor opt-outs

Treat opt-out requests as immediate campaign suppression.

Process opt-outs within 10 business days as referenced in FTC rules and related guidance. In practice, you should suppress the recipient from future outreach as soon as an opt-out is received and confirm suppression in your systems.

Make sure your scripts and AI agent instructions route opt-out requests correctly.

State-specific notes

Some states impose stricter consent and disclosure requirements.

California: Consider CCPA-related operational requirements and any California-specific telemarketing rules that apply to your campaign.
Florida: Review stricter telemarketing and disclosure expectations for outbound outreach.
Texas: Some contexts require additional documentation and clearer consent wording.

When in doubt, apply the strictest applicable rules for each recipient's location.

Sample consent form language

Template you can adapt and publish on your website.

Consent Example (copy/paste) 1) Disclosure: I agree that OrifoneAI (and/or companies acting on our behalf) may contact me at the phone number provided using an automatic telephone dialing system and/or AI voice messages for the purpose(s) described at the time of consent. I understand that I may revoke this consent at any time by following the opt-out instructions provided during calls or by contacting the business listed below. 2) Recipient and purpose: Recipient: [Your business name] Purpose: [e.g., scheduling, reminders, requested follow-up] 3) Contact method: Phone number: [Your customer’s number] 4) Opt-out: You can revoke consent any time. Opt-out instructions will be provided during calls. You may also email [your opt-out email].

Not legal advice

This page is educational and designed to help you think through consent and opt-out operations.

Consult a qualified attorney for advice specific to your business and the jurisdictions where you call.

Need help?

Questions about compliance or consent workflows.

Email support@orifone.ai.

Checklist recap

Use non-prechecked opt-ins
Store exact disclosures with timestamps
Honor opt-outs immediately
Disclose your AI agent