ORIFONEAI
Trust Center
Last Updated: May 6, 2026
This page explains how product capabilities relate to common privacy and security expectations. It is operated by MSA Mercantile LLC, doing business as OrifoneAI ("OrifoneAI," "we," "us," or "our"), a company registered in Virginia, United States.
This page explains how product capabilities relate to common privacy and security expectations. This page does not constitute legal advice, and it is not a statement of certification. Badges on our website reflect control alignment and diligence — you remain responsible for your own compliance program and for obtaining professional advice where needed.
Trust metadata version: 1.0.0
This metadata describes technical and organizational controls as implemented in the product. It does not constitute legal advice or a certification.
Data retention defaults
Organization-level policies may shorten these periods. Automated jobs remove expired data.
- Recordings: 90 days
- Transcripts: 365 days
- Auto-delete: On
Call transcripts and recordings are encrypted with AES-256-GCM before persistence.
Related: Privacy Policy · Full retention policy
Subprocessors
- Twilio — Telephony, SMS, and call routing
- ElevenLabs — AI voice synthesis and conversational agent runtime
- Cloud Infrastructure Provider (e.g. AWS) — Hosting and storage
- Stripe — Payment processing for subscriptions and top-ups
Request trust documents
Use the form below to request security and compliance materials for vendor review or diligence. We will respond on your work email after an internal review.
Document access request
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Contact
MSA Mercantile LLC (d/b/a OrifoneAI) 8327 Ridge Crossing Lane Springfield, Virginia 22152 United States
Email: support@orifone.ai · Website: https://www.orifone.ai