Loading…
Turn handoffs into better outcomes.
Switch between human and AI seamlessly. Powerful warm and cold transfers that save time, maintain context, and keep every customer engaged from first ring to final resolution.
< 800ms
average handoff
99.9%
uptime
100%
context preserved
Orifone Call Transfer
Connect every call to the right person in under a second — with or without context, your choice.
Transfer Modes
From lightning-fast cold transfers to intelligent, context-rich warm handoffs — pick the mode that matches your conversation.
Route calls instantly to a live agent with zero friction. No preamble, no delay — just a direct connection when speed matters most.
Pass the full conversation context to the next agent. Your customer never has to repeat themselves — the AI briefs the human before connecting.
The AI analyzes intent, sentiment, and urgency to decide the optimal transfer moment and craft a tailored briefing for the receiving agent.
How It Works
From integration to optimization — go live with call transfers in under an afternoon.
Plug into your existing voice infrastructure — Twilio, Vonage, or any SIP provider. A single API call enables transfer capabilities across your entire voice stack.
// transfer(to: "+1-555-0199", type: "warm", context: summary)Set rules for when and how transfers happen. Route by intent, caller priority, agent availability, or let the AI decide the optimal path in real time.
// onIntent("billing_issue") → transfer(to: billingTeam, briefing: true)Track transfer success rates, handoff quality scores, and resolution times. Use insights to refine routing rules and improve customer outcomes continuously.
// dashboard.metrics.transferSuccess → 98.7%Built for Scale
Transfer across voice, SMS, and chat channels seamlessly. One configuration powers every touchpoint.
99.9%+ uptime with automatic failover. No dropped handoffs, no dead ends — every call finds its destination.
Full conversation history travels with every transfer. Agents pick up exactly where the AI left off.
Deep insights into transfer patterns, wait times, and resolution rates. Data-driven optimization at every step.
AI pre-briefs agents with caller context, intent summary, and suggested next steps before the call connects.
Route calls to the best-suited agent based on expertise, language, and current workload — not just availability.
Integrations
Plug call transfers into the telephony and CRM tools you already use.
Learn More
Explore the full range of Orifone capabilities designed for smarter automation, better efficiency, and a stronger customer experience.
1/9
Deploy AI-powered transfers in minutes. No credit card required. Start with our free tier and scale as you grow.